Shipping Policy
SHIPPING TIME
Processing time is 1–3 business days. Shipping time varies by location.
Shipping is available within the United States only. International shipping is not available. (Alaska, Hawaii, and Puerto Rico are excluded.)
Shipping within the United States typically takes 3–6 business days after the order has shipped.
Please note that during holidays, FedEx, USPS, or other carriers may experience delays of 2–3 business days. We are not responsible for delays caused by shipping carriers.
We are not responsible for any delays incurred by USPS, FedEx, DHL, UPS, or any other shipping carrier once the package has been handed over.
Shipping times may increase during the holiday season.
TRACKING INFORMATION
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
You can also track your order here: TRACK YOUR ORDER
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Lost/Stolen Packages
Our site is not responsible for lost or stolen packages. If your tracking information confirms that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you. If you have any further questions on how to do this please reach out to our customer support team at support@westonstore.com.
Weston Store will replace orders that have been damaged during the shipping process or that arrived damaged. If you receive a damaged item please let us know as soon as possible so we can send you a replacement. Please send photos with your order number to support@westonstore.com.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@westonstore.com if you believe you have provided an incorrect shipping address.