Frequently Asked Questions

We have three warehouses depending on your location. If you have a US shipping address, our items will either ship from IL, FL, or CA depending on where you live.

Yes, the battery is included with all items except a few. The ones that do not include a battery are the heated slippers, car heater, and ski mask. The battery is also not included with our heated pants and heated shirts (unless otherwise stated)

The heat on our items lasts up to 8+ hours. We have 3 temperature settings (High, Medium, and Low)

Our items get up to 140° F depending on which item you purchase.

For most of our items we use Fedex for our US customers. Shipping generally takes 3-5 days after your item is processed. Please see our shipping policy for more details.

Yes! All of our items are washable. Always remove the battery first. We suggest washing in a linen bag or on gentle cycle. Please air dry.

Yes! All of our items come with a free 1 year warranty. Please see our warranty policy for more information. If your battery does not work or your item does not work, we will send you a free replacement.